Service & Operations

Mastering and sustaining unique service models

Retail  staff  are critical in shaping  and delivering  the  brand  promise.  Customers are more  knowledgeable  and  their expectations  of service  are increasing. Great  service  in the  experience  age requires  new  approaches,  tools  and techniques  from recruiting  to continuous improvement.

  • Service experience design
  • Brand-based recruiting
  • Staff training
  • Performance management
  • Culture-marketing programs